Web-Based Tools

If You Can't Measure It, You Can't Manage It

 

Your business depends on accurate and timely information to manage multiple facilities and monitor projects. The information has to be readily accessible, no matter when or where you need it.

 

TotalFacility Proprietary Technology Platform

TotalFacility's unique technology platform, OneCall®, seamlessly serves as a virtual marketplace where TotalFacility's customers can request facilities management services and more than 30,000 pre-qualified contractors can bid on and complete the requested work.

 

Thousands of users are currently taking advantage of the OneCall® platform, which includes:


  • A proprietary and powerful computerized maintenance management system that allows TotalFacility's project managers and expediters to manage the work and vendor activity with precision and ease

  • An accounting and invoicing module that tracks project progress and generates invoices specific to each customers' unique requirements

  • Capabilities to feed order and cost related data into a wide variety of ERP systems, including SAP

  • Robust reporting and analytic tools that allow TotalFacility customers to track orders, analyze request frequency by trade type, track expenditures over time, and more

  • An executive dashboard that provides a summary view of the most relevant data for customers managing a large number of facilities

 

Our secure, online Customer Portal has workflow management tools that give you easy and complete access to:

 

  • Request service

  • Request, receive, and approve bids on new projects

  • Check the status of open work orders

  • Manage the schedule and budget of project roll-outs

  • Review the schedule of periodic/recurring services

  • Generate customized status reports and budget updates

  • View the service history and cost of your facilities

  • Perform trend analysis and spend management using FM Diagnostics©

  • Summarize and analyze data using FM Analyzer©

 

If you are an active TotalFacility customer and need assistance with the Customer Portal, please email sales@totalfacility.com or call us at 888-662-4849.

 

View our Service Process Demo.

For more information, call us toll-free at 888-662-4849 or click here.