Frequently Asked Questions
What types of facility services does TotalFacility
provide?
How extensive is TotalFacility's geographical
coverage?
Do you also serve small to medium-sized
organizations?
How can TotalFacility reduce my costs?
How does TotalFacility pre-qualify the contractors
in its network?
How does TotalFacility monitor the quality of its
service provider's work?
Are you available 24 hours a day 7 days a
week?
How do I request service from
TotalFacility?
Can I track the progress of my work orders through
your web site?
What types of facility
services does TotalFacility provide?
TotalFacility offers single-source facilities management
services, including repair and maintenance, remodeling, retrofits,
and project roll-outs to large, multi-location property owners.
With the professional team at TotalFacility and our time-tested
process, there are no more worries about controlling the facilities
budget or finding the right service contractors, managing schedules
and costs, and processing invoices.
Do you also serve small to
medium-sized organizations?
Definitely. If your company's operations require a
professional facility manager and your facility's annual spend is
less than $200,000, TotalFacility provides its unique, web-based
OnDemand FM(sm) service. OnDemand FM enables you to benefit from
the same single-source facility management services as large,
multi-location organizations at a fraction of the cost of an
internal team or a permanent hire. Our fully customizable program
will reduce your operating costs while maintaining your facilities
in optimum condition.
How extensive is
TotalFacility's geographical coverage?
Our network of more than 30,000 professional contractors
in 85 trades serves more than 50,000 diverse locations throughout
the United States and Canada.
How can TotalFacility
reduce my costs?
TotalFacility reduces your costs through demand
aggregation, vendor consolidation, competitive bidding, a national
materials sourcing program, and streamlining of work orders and
payment processing. Furthermore, our information management tools
allow you to manage your budget through convenient access to the
service history of your facilities and the associated costs, from
labor rates to SKU level material costs.
How does TotalFacility
prequalify the contractors in its network?
TotalFacility's contractor pre-qualification process
includes an in-depth review of each contractor's capabilities,
licenses, rates, and insurance coverage, and references.
How does TotalFacility
monitor the quality of its service provider's work?
TotalFacility's independent Quality Assurance department
reviews every project to ensure proper completion. We use dynamic
scorecards to rate each contractor's performance based on response
time, quality of service, professionalism, cost-effectiveness, and
timely submission of required paperwork. We also obtain feedback
from the client location manager.
Are you available 24 hours
a day, 7 days a week?
Yes. Our call center and project managers are available to
respond to any facility service need on a 24/7 basis, 365 days a
year. We are ready for anything with emergency after-hours
service.
How do I request service
from TotalFacility?
The most efficient and flexible tool for requesting
services is our customized Customer Portal. You can also request
service by fax, e-mail, or by calling toll-free 888-662-4849.
TotalFacility will manage the rest.
Can I track the progress of
my work orders through your web site?
Absolutely. TotalFacility's user-friendly, Internet-based
facility management tool will allow you to:
-
Check the status of all open and completed work
orders
-
Approve or cancel proposals as well as ask more
questions
-
Review the maintenance history of each location, searching
by city, state, trade
-
Check the status of Project Roll-Outs and Special
Projects
-
Review scheduled preventative maintenance tasks
-
Review the cost of all projects
-
And much more
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